Service Principles

Passionately Committed to Quality. . . together delivering success.

Allens values are Service Perfection, Passion – Delivery Commitment, and Quality. 

We hope that our customers recognise this in what we do as we induct our employees and continue to remind them of these values throughout their employment with us.

At Allens we want to provide the best possible choice, value and service to our customers. To be able to do this consistently we need to know what our customers want, which means that we will always seek their views and feedback, monitoring satisfaction, reasons for non-hire and any complaints.

We are proactive in meeting their needs through our service levels outlined in our customer service policy (details available on application)

Opening Hours

6.30 am – 12.00 midnight    - Monday to Friday for peak periods
9.00am – 12.00 or 1.00pm   - Saturdays for peak periods *
7.30 – 5.00pm  - Monday to Friday for non peak**
   
* depending on volumes of work coming through
** c4 months of the year
 
Out of Hours Operation

We offer an unrivalled 24/7 delivery and collection service, particularly appreciated by larger venues and caterers, and access to out-of-hours managerial support in emergencies for account customers