Overview
For over 30 years Allens has been committed to providing a great range of quality products and impeccable service. We don’t believe that we are simply suppliers of hire products and equipment, we aim to become committed partners for our customers. We understand the events and catering industry. We know that you depend on us to help ensure that your functions and events are a success.
Customer expectations are rightly high and we are never complacent, always looking to add new and innovative items to our range, creating inspiring packages and offers. We also look closely at how we work, constantly monitoring our processes and inviting feedback so that we can make improvements to our service.
It is this progressive approach to our business that has led Allens to becoming a preferred supplier to the major museums, royal palaces and art galleries in London, and we also work closely with many of the leading caterers in London and the South. It’s an enviable client list and achieved thanks to a confident, dynamic and knowledgeable staff – led by a strong management team – that always goes the extra mile.
It’s easy for us to say, so why not take a look at what our clients have to say about Allens.
testimonials
Social Responsibility
At Allens we believe that we have a responsibility towards the environment. We are committed to minimising the impact of our business activities on the environment and, in a wider context, we endeavour to lead and influence the catering and events industry in this respect.
- We minimise waste by regular evaluation of our operations and transport arrangements to ensure they are as efficient as possible.
- Toxic emissions and wastage are minimised through the selection and use of modern efficient vehicles, washing machines and office equipment. As an example of this, we use the highest specification of reverse osmosis water treatment plan and compact washing machines to ensure economy, performance and energy conservation.
- We use recycled products and choose environmentally friendly and biodegradable chemicals for processing whenever possible. We regularly test new environmentally friendly cleaning chemicals and introduce them according to performance.
- We carefully consider the materials and longevity of all new packaging for our hire items. We minimise packaging and reuse all protective containers and boxes used to transport orders.
- When sourcing a new product range our evaluation includes the environmental impact of both production and distribution before adding that product to our hire range.
- Usage of heating and lighting is actively monitored for efficiency.
- We adhere to all environmental and waste management legislation that relates to the company and aim to meet or exceed accepted standards.
- We monitor and educate staff to help achieve our environmental aims at work and at home. Likewise, we actively encourage our customers and suppliers to share those aims.
Allens in the community
We are committed to contributing to the local community and we are involved in supporting a number of charities.
Allens Hire Service Principles and Values
Allens - A Promise Delivered
At Allens, we don't just deliver stuff. We care about the success of our customers' events, aiming to be committed partners not just passive suppliers. That means we listen, ask the right questions and stick to our promises. A friendly style and a helpful spirit is at the heart of our service approach.
Our customers continually seek new ideas and inspiration. How can the next event be even better? We aim to be a source of that inspiration and a facilitator of choice, ever alive to new products, new offers and different approaches.
We are not content with ordinary or just standing still. We are ambitious for the business, always seeking to improve wherever we can. We look to refine and sharpen our systems, processes and overall approach in order to be the best that we can be.
We understand customer needs - their pressures and anxieties - because we've been there. Our catering experience means that we never forget their viewpoint.
Opening Times
Office Opening:
Non-peak periods
Monday - Friday 0900 - 1730 hrs
Peak periods
Monday - Friday 0900 - 1730 hrs
Saturday 0900 - 1300 hrs
Please note that peak and non-peak periods may vary depending on the volume of orders we are fulfilling.
Standard Delivery Times
Monday - Friday 0730-1730 hrs
Saturday 0730 - 1300 hrs
Different timeslots are available for cash and account customers during these standard delivery times at an extra cost.
Out-of-hours service
Account customers are able to select out-of-hours timeslots at an extra cost. We also provide out-of-hours managerial support in emergencies to our account customers.
Cash customers cannot select out-of-hours timeslots but you may be able to negotiate an out-of-hours delivery and collection if you contact us to find out if we can offer this service for your order.