Deliveries
Below are answers to the questions we are most often asked. Think we’ve missed something important? Let us know and we’ll add it here.
- What are your delivery charges?
-
London charging zone £49 for a delivery or collection
South Coast, South West and Luton charging zone £25 for a delivery or collection
Outside of the above delivery and collections will be charged on a mileage basis from the nearest depot
- Can I collect the goods myself?
-
Absolutely! This is often the most cost effective method if yours is a relatively small order. Please bring along two forms of ID on the day. One should be a current utility bill or bank statement showing your address, and the other an appropriate photo ID, such as your driving licence or passport.
- Do you offer an out-of-hours service?
-
We do - Accounts customers are now able to select a timeslot for their deliveries in and out-of-hours at checkout. This will be reflected in an increased transport charge. We also provide out-of-hours managerial support in emergencies to our account customers.
Cash customers can not select out-of-hours deliveries online but can contact us to see if we are able to do a special delivery for their order.
- Do you have specific time slots for collections and deliveries?
-
Specific time slots are available for Account and Cash Customers for which surcharges apply. These charges are available for customers to view when they checkout their hire and select delivery dates and times. Hourly time slots can be selected by Account customers only on the website and attract various surcharges depending on your chosen window. Cash customers may be able to negotiate an hourly time slot upon ringing our offices on 0208 574 9600 for London, and 02380 652316 for Southampton.
- Are there any delivery restrictions?
-
Our delivery service is “door-to-door”. Once your order has been confirmed, we will contact you regarding any special access or delivery instructions that we need to know.
