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Everything you need to know about hiring from Allens

Below are answers to the questions we are most often asked. Think we’ve missed something important? Let us know and we’ll add it here.

London charging zone £37.50 for a delivery or collection

Southampton charging zone £25 for a delivery or collection

Outside of the above delivery and collections will be charged on a mileage basis from the nearest depot

Absolutely! This is often the most cost effective method if yours is a relatively small order. Please bring along two forms of ID on the day. One should be a current utility bill or bank statement showing your address, and the other an appropriate photo ID, such as your driving licence or passport.

We do - Accounts customers are now able to select a timeslot for their deliveries in and out-of-hours at checkout.  This will be reflected in an increased transport charge. We also provide out-of-hours managerial support in emergencies to our account customers.

Cash customers can not select out-of-hours deliveries online but can contact us to see if we are able to do a special delivery for their order.

All prices shown on the website are excluding VAT. At checkout we will show the net cost of goods and services plus VAT at the current rate of 20%.

For orders up to the value of £750 we charge a £150 refundable security deposit. For orders over £750 the security deposit increases in proportion to the total value. Your deposit will be returned after any breakages have been assessed and deducted accordingly.

If you are a cash customer you are now able to pay online through our payment portal SagePay.  Simply follow the steps during the checkout process.  If you have submitted a quote, it will be in a pending state until we process it.  When we have done so it will change from a "pending quote" to "Quote".  At this stage you can go into it and select "reorder" which will put it back in your basket then you can checkout through SagePay.  Alternatively, you can phone our sales team to confirm. 

If you make regular orders you may wish to apply for a credit account.  Just let us know and we'll send you the necessary paperwork to set this up.

There are no minimum order quantities for collection and return. However, we do reserve the right to not offer our delivery and collection service for small quantities as the value of the order may not cover our costs.

The following Hire Rates table breaks down the how our hire period charges are calculated: A single hire rate will normally be charged for goods delivered before the day of your event and collected the day after.  If it is a weekend event, goods would normally be delivered on Friday and collected Monday and the single hire rate will still apply.

 DURATION*

 RATE

 1+ days  price x 1
 4+ days  price x 1.5
 5+ days  price x 2
 8+ days  price x 3
 12+  price x 4
 15+  price x 5
 18+  price x 6

* (Sundays and Bank Holidays are not counted)

For longer periods please contact our sales team for more details.

No, there’s no need to worry about that – it’s one of the great benefits of hiring! Simply remove any heavy food debris and then repack everything into the boxes in which your order arrived. We’ll take care of the cleaning at our warehouse. The cleaning charge will be listed on your invoice for any applicable items (we don’t charge for cleaning furniture or linen).

We generally allow 2ft per person on a trestle table. So a standard 6ft x 2.6ft trestle table wil comfortable fit six people – three on either side.

For round tables we recommend the following:

4' Round Table - 4 people
4'5" Round Table - 6-8 people
5' Round Table - 8-10 people
5'6" Round Table - 10 people
6' Round Table - 10-12 people

There are certain changes that can be made once an order or a quote is processed.

1) If you want to change your quote you can do so from your "Order/Quote History" from the dropdown menu of your name when you are logged in. - select "edit" from the "Quote" you wish to change.  Change quantities, add or delete products, then click on submit.  Your changes will be submitted as an email to Allens who will process these changes - you can see your quote amendment requests in "Order/Quote Amendments" located in the same dropdown of your name.

2) Account customers are able to add products or increase quantities of their orders online. Go to "Quote/Order History" from the dropdown of your name when you are logged in.  Select "edit" from the "Awaiting Delivery" Order you wish to change.  Add products or increase quantities, and click on submit. Your changes will be submitted as an email to Allens who will process these changes.  You can see your order amendment requests in "Order/Quote Amendments" in the dropdown menu of your name.

The replacement cost of each item will be detailed on your order form. In the event of any breakages the replacement charge(s) will be deducted from your security deposit accordingly.

Office Opening:

Non-peak periods 
Monday - Friday  0900 - 1730 hrs

Peak periods 
Monday - Friday  0900 - 1730 hrs
Saturday  0900 - 1300 hrs

Please note that peak and non-peak periods may vary depending on the volume of orders we are fulfilling.

Standard Delivery Times
Monday - Friday  0730-1730 hrs
Saturday  0730 - 1300 hrs

Different timeslots are available for cash and account customers during these standard delivery times at an extra cost.

Out-of-hours service

Account customers are able to select out-of-hours timeslots at an extra cost.  We also provide out-of-hours managerial support in emergencies to our account customers.

Cash customers cannot select out-of-hours timeslots but you may be able to negotiate an out-of-hours delivery and collection if you contact us  to find out if we can offer this service for your order.